Pre-contractual information

COMPANY INFORMATION

Name: Hucik-Consulting OÜ
Registered office: Harju maakond, Katusepapi tn 4/2 Tallinn, Lasnamäe linnaosa,11412
VAT: EE102921045
Email address: 7fit@7fit.hr
Telephone: +385 99 2630 700
Company registered in the commercial register: in Tallin
Board members: Richard Hučik

I. GENERAL

All materials located on the 7fit.hr website are the exclusive intellectual property of HucikConsulting OÜ, protected by trademark and may only be used with the express approval of the copyright holder and the holder of trademark and/or design rights.

THESE PRE-CONTRACTUAL INFORMATION FORM PART OF THE SELLER’S OBLIGATION, PURSUANT TO THE PROVISION OF ARTICLE 57 PARAGRAPH 1 OF THE CONSUMER PROTECTION ACT, AND SERVE TO ENSURE THAT THE CUSTOMER, BEFORE ENTERING INTO A DISTANCE CONTRACT, IS INFORMED IN A CLEAR AND UNDERSTANDABLE MANNER ABOUT A SERIES OF CIRCUMSTANCES IMPORTANT FOR THE CONCLUSION, PERFORMANCE, AND TERMINATION OF THE CONTRACT, ALL IN ACCORDANCE WITH LEGAL REGULATIONS.

Pojam Prodavatelj odnosi se na tvrtku Hucik-Consulting OÜ Harju maakond, Katusepapi tn 4/2 Tallinn, Lasnamäe linnaosa,11412, VAT: EE102921045, email: 7fit@7fit.hr, telefon: +385 99 2630 700

The term Customer also refers to: a natural person who, outside of any activity, orders and pays for any product or service through the web shop services available on the Seller’s website, but also to legal entities, tradesmen, sole traders, and natural persons performing business activities, although the latter are protected by the provisions of the Consumer Protection Act only if they purchase products unrelated to their business activities.

By selling through the 7fit.hr website, the Seller acts in its own name.

The pre-contractual information forms part of the distance contract together with the specifications and price(s) of the purchased product(s) or service(s), and before confirming the order for the purchase of an individual product, the Customer will be required to accept them/declare that they are familiar with/agree with them, while after confirming the order (concluding the contract), they will be delivered to the Customer as the content of the email message confirming that the contract has been concluded. The Seller reserves the right to change the terms at any time, with such changes taking effect after publication on these websites.

When the Customer confirms the order and makes payment, the contract is considered concluded, and the Seller undertakes to send the Customer, by email, confirmation that the order has been received, with notice that the contract has been concluded.

For a validly concluded contract, the Customer must be a person with full legal capacity. The Customer is responsible for the completeness and truthfulness of the entered data during registration.

By using the services of the 7fit.hr store, you accept these Terms of Sale, that is, you acknowledge the pre-contractual information contained in this text. If you do not agree with the terms, do not use these pages or order products through them.

This website contains information about the products and services of Hucik-Consulting OÜ and serves as an electronic point of sale – an online store.

The sales contract for products or services between the Customer and the Seller is concluded at the moment the Seller receives confirmation of the Customer’s payment at the Seller’s email address.

Purchase and delivery of products can be carried out within the territory of the Republic of Croatia and abroad.

By purchasing products or services through the online store, it is considered that the user has read, acknowledged all the stated information, and consequently accepted the General Terms, i.e. the pre-contractual information, as an integral part of the sales contract.

A Customer who is a natural person may only be an adult person with legal capacity. Contracts on behalf of and for the account of minors and completely legally incapacitated persons may be concluded by their legal representatives or guardians, and partially legally capable persons may conclude contracts only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.

Customers are obliged to provide accurate, valid, and complete personal data when filling out the order form, to the extent necessary for the execution of the contract.

The Seller reserves the right not to deliver the order if there is suspicion of abuse.

The Seller is authorized, without prior notice, to change the content of these General Terms, i.e. pre-contractual information, the product assortment, their prices, other information related to the online store, as well as all other content, which is why Customers are obliged to review its content before each purchase. Acting contrary to this releases the Seller from any liability.

The Seller undertakes to ensure the possibility of saving, reusing, and reproducing these precontractual notices, while the Customer undertakes to keep them upon delivery by email.

II. MAIN CHARACTERISTICS OF THE GOODS

Main characteristics of the goods: products and services are descriptively presented for each product separately, with a more detailed display using photographs, for each product separately.

Product photographs are for illustrative purposes only and may not always and in all details correspond to the products that are the subject of the order. The Seller particularly points out that the visual identity of the product shown in the photograph may not correspond to the appearance of the product in reality, especially considering the possibility of individual monitor settings, differences in color perception by the human eye, as well as due to subsequent software upgrades. Accordingly, the Seller cannot guarantee complete conformity of product colors with the colorsusers see on their monitor screens. In the event of the aforementioned discrepancy between the product shown in the photograph and the delivered product, this does not constitute a product defect.

Products and services available for purchase are displayed on the website, and information about the product specifications and prices is provided next to each displayed product. Product information (product description, price, etc.) displayed on 7fit.hr is subject to bugs, application malfunctions, other technical irregularities, typographical errors, and the like.

Only products that can be added to the cart through the online store may be the subject of an order. If an item cannot be delivered, and the Customer has already paid the amount for the disputed product or service, Hucik-Consulting OÜ will refund the Customer for that product or service in the same way the payment was made.

If you have questions or need advice about any product or service, please contact us at the email address 7fit@7fit.hr or by phone: +385 99 2630 700

III. ORDERING

To make a purchase in the online store, registration is not mandatory, and you may also access it as a guest. It is only necessary in the first step of the checkout process to leave a valid email address (one to which you have access enabled) so that after entering the data required for delivery, it is possible to send you an order confirmation.

If you do not want to enter the data required for issuing invoices/delivery addresses and payment method information every time during a purchase, quick registration is recommended. You only need to enter a valid email address, personal data required for execution of the contract, and a password used to access the user account once.

After entering the requested data, registration must be confirmed by clicking the “Registration” field. The created user account remains registered in the system, and it is accessed by a combination of username and password on the page under the link: “Log in”.

In case you forgot your password, on the same page you should click on “Forgot password?”. You will be taken to a page where you can leave the email address with which you registered on the webshop, after which the system automatically sends you a link through which you will reset the password and receive a new one.

In short, after creating a user account, for each further purchase only logging in with a username and password is required.

As a guest or registered user, you order products or services in the same way. You choose items from the online store offer divided into different categories, and you can also search for products using the search engine located at the top right of the page. If a product is not available, you will not be able to add it to the cart. The cart contains an overview of all ordered products, product prices and quantities, delivery amount, and the total order amount (including delivery and VAT). When you find a product or service you want to order in the offer, add it to the cart by clicking the Add to Cart button and proceed to checkout. Then fill in your data necessary for execution of the contract, choose the delivery method, and click the Next button. After that choose the payment method: credit card or bank transfer. If you have a code or coupon for a discount, first enter it in the designated box and then click the Order button, after which the system will guide you further depending on the selected payment method.

When entering delivery data, you are obliged to enter accurate, valid, and complete data because otherwise Hucik-Consulting OÜ cannot guarantee that delivery will be carried out. Also, please enter the correct phone number so that our employees or the courier service can contact you if necessary. If the invoice delivery data differs from the shipment delivery data, uncheck the box Invoice delivery data is the same as product delivery data and enter the invoice delivery data.

As a payment method, you can choose between credit card payment or payment to a business bank account. After selecting the payment type, it is necessary to check the box I agree with the purchase terms and click the Submit order link. When choosing payment by bank transfer, the Customer receives an order confirmation by email with all the data required to make the payment. The payment deadline is 3 days, after which the order is automatically canceled, and the products reserved by the Customer in this way in the online store are removed from reservation and become available again to other customers for ordering. If the Customer selected card payment as the payment option, the system transfers you to a secure online payment page where you enter the requested data. After successful completion of the form, the Customer receives an order confirmation by email.

Below the list of products or services, with the corresponding prices for each product or service, the total price including VAT will be displayed, and with visible payment to the Seller’s bank account, the order will be considered executed. In the cart you have an overview of all items selected up to that point, item prices and quantities, and the total order amount (including VAT).

When you have completed the selection of desired items and decided to purchase them, click the Submit order button to complete the purchase.

The order is considered successfully received at the moment the customer completes the entire ordering process, after which the customer receives an order confirmation and payment offer by email, depending on the selected payment method. If you do not receive such a message, check your Spam/Junk mail folder or check whether your mailbox is full. If the order confirmation is not received, it means that the ordering process was not successfully completed, and we ask you to try placing the order again.

VI. TERMS AND DEADLINES OF PAYMENT, DELIVERY TERMS OF GOODS, DELIVERY TIME OF GOODS

The Customer undertakes to pay for the ordered goods to Hucik-Consulting OÜ in the manner selected during the order creation, which is stated in the offer delivered to the Customer.

In the case of payment by credit card, general payment, and e-banking, payment must be made no later than within the deadline specified in the offer contained in the email confirming that the contract has been concluded.

In the event that payment is not made within the specified deadline, the Seller will proceed even after subsequently executed payment, and if delivery cannot be made for justified reasons, the Seller will unilaterally terminate the contract and refund the paid funds.

If payment has been duly made and is visible in the Seller’s account, the Seller will immediately proceed with the delivery of the ordered products or services, i.e. delivery of the ordered goods and similar, to the provided address.

Payment for ordered products can be made in the following ways:

  • By e-banking
  • Via Revolut payment service/Credit card
  • Cash on delivery

Naručene proizvode isporučujemo putem HP, GLS distribucije (General Logistics Systems Croatia d.o.o.) i Overseas kurirskih službi. Nakon zaprimljene narudžbe i vidljive uplate ,paket se priprema i šalje se obavijest službi o prikupu. Kupac će potom na dostavljeni broj mobitela zaprimiti sms da je njegova pošiljka zaprimljena i da će biti obaviješten o vremenu dostave na isti način. Isporuka će uslijediti najkasnije u roku 7 radnih dana od vidljive uplate na računu Prodavatelja, odnosno 15 dana u ostale zemlje. Ukoliko se pojavi nemogućnost isporuke odabranog proizvoda zbog toga što proizvoda više nema, Prodavatelj je dužan odmah obavijestiti Kupca, a Kupac ima pravo raskinuti ugovor i tražiti povrat novca ili pristati na naknadni rok za isporuku. Sve naručene artikle nastojat ćemo isporučiti u jednom paketu. Ukoliko to zbog stanja zaliha neće biti moguće, zadržavamo pravo isporuke u više pošiljki.

Delivery deadlines do not include:

  • the day of receipt of the order/request
  • delay time due to incorrect and incomplete Customer address
  • delay time due to force majeure or other reasons for which the Seller is not responsible
  • non-working days if they represent the beginning or end of the deadline

V. PRICES

The prices displayed on the 7fit.hr website are expressed in euros, with VAT separately stated. Delivery costs are shown separately and independently. Delivery costs are not included in product prices because the Customer pays delivery costs separately. In the case of payment by e-banking and general payment slip, payment and/or interbank transaction costs are not included in the price.

Delivery costs are communicated during ordering for each individual product, as well as total delivery costs in the case of ordering multiple products.

In the event of inability to properly deliver to the Customer’s address specified by the Customer, the Customer bears the costs of re-delivery to the same or another address depending on which data the Customer provides to the Seller during verification of order delivery.

Products and services are delivered at the prices valid on the day of ordering regardless of the delivery date. We reserve the right to change prices unless otherwise stated.

VI. COSTS OF USING MEANS OF DISTANCE COMMUNICATION

The Seller has no additional costs of means of distance communication.

VII. PRIVACY AND DATA SECURITY STATEMENT

These rules determine and regulate how the Seller uses and protects all information that customers provide when using the 7fit.hr website, especially regarding the Customer’s or website visitor’s personal data.

Personal data is any information relating to an identified natural person or a natural person who can be identified. Specifically, personal data includes all data establishing the customer’s identity (for example name and surname, email address, residential address, etc.).

Processing of personal data is any operation or set of operations performed on personal data, whether by automatic means or not, such as collection, recording, organization, storage, adaptation or alteration, retrieval, inspection, use, disclosure by transmission, publication or otherwise making available, classification or combination, blocking, deletion or destruction, and carrying out logical, mathematical, and other operations with such data.

By registering on the 7fit.hr website, the Customer gives separate consent for the Seller to process their personal data stated in the registration form for specific purpose(s), as well as order data and data available in the service payment process and the like. The purposes that the Seller may highlight in the registration form require separate consent for each individually, except those necessary for concluding the contract.

The Seller undertakes to preserve the privacy of all Customers’ personal data and will treat them in accordance with the General Data Protection Regulation (679/2016) EU and other applicable national regulations. The Seller may not and will not unauthorizedly use or make available to third parties the collected personal data of Customers and website visitors, except in cases where a special law allows it or when necessary for the purpose of fulfilling contractual obligations. All Seller employees and business partners are responsible for respecting privacy protection principles.

Hucik-Consulting OÜ undertakes not to misuse personal data from the order form nor hand it over to third parties without your permission, except in cases expressly prescribed by law and in cases when it is necessary to fulfill obligations. Personal data includes all data establishing the Customer’s identity (for example name and surname, email address, residential address, etc.), which serve the purpose of executing the contract and possible sending of special offers and newsletters to registered users, with separately obtained consent.

Svi podaci o kupcima strogo se čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi djelatnici Hucik-Consulting OÜ i poslovni partneri odgovorni su za poštivanje načela zaštite privatnosti. Hucik-Consulting OÜ se obavezuje pružati zaštitu osobnih podataka kupaca na način da prikuplja samo osnovne podatke o kupcima koji su nužni za ispunjenje obveza, odnosno izvršenje ugovora. Podatke koji se pristupom na internetsku stranicu automatski bilježe (IP adresa, ime domene, vrste pretraživača, broj posjeta, vrijeme provedeno na stranicama i sl.). Hucik-Consulting OÜ koristiti ce isključivo radi ocjene posjećenosti internetske stranice i radi poboljšanja njezina sadržaja i funkcionalnosti, odnosno u statističke svrhe.

Hucik-Consulting OÜ informs customers about the way collected data is used and uses it for marketing campaigns exclusively with separately obtained consent. In the event of a change of any personal data (e.g. place of residence, delivery address) recorded during registration, the customer is obliged to make the change in the user data as well. If the customer does not make the changes, Hucik-Consulting OÜ is not responsible for any deficiencies regarding the order, delivery of product or service, or inaccurate invoice data.

If the Customer no longer wishes the Seller to process their data in any way, requests deletion, correction, or transfer of their data, they must notify the Seller by email to: 7fit@7fit.hr.

The Seller retains Customer data for 5 (five) years from the day the business relationship ends, after which the personal data is deleted.

If the Customer has complaints regarding the processing of their data by the Seller, they may submit a complaint to the competent state authority in accordance with the General Data Protection Regulation and national legislation.

VIII. ONLINE PAYMENT SECURITY STATEMENT

The confidentiality of Customer data is protected and secured by SSL encryption (SSL encryption is a process of encrypting data to prevent unauthorized access during transmission).

IX. SUBMISSION OF CONSUMER COMPLAINTS

U slučaju da ste iz bilo kojeg razloga nezadovoljni možete uputiti prigovor tvrtki Hucik-Consulting OÜ. Prigovori mogu se izjaviti u pisanoj formi putem elektroničke ili obične preporučene pošiljke: na e-mail adresu: 7fit@7fit.hr,ili na adresu: Harju maakond, Katusepapi tn 4/2 Tallinn, Lasnamäe linnaosa,11412

Please state your data in the complaint: name and surname, address for delivery of response. To determine the specific order to which you have a complaint more quickly, please also state the order number, invoice number, or your username in the complaint. Hucik-Consulting OÜ will confirm receipt of the complaint in writing without delay, and you will receive a written response no later than 15 days from the day of receipt of the complaint.

X. LIABILITY FOR MATERIAL DEFECTS

The Seller is liable for material defects of items sold on its pages in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.

Upon receipt of the product, verification of the correctness of the order depends on the customer, and the customer is obliged to check the correctness of the product.

Ordered products are packaged in such a way that they are not damaged during normal handling in transport/delivery.

If the shipment is damaged in transport, such damage is visible upon receipt of the shipment, and in that case we suggest that the Customer does not take over the shipment. Please contact us so we can check the condition of the shipment as soon as possible and send a new one.

In the case of a visible defect of the product upon receipt of the shipment, the Customer is not obliged to take over the delivered product, may refuse receipt, and does not bear the delivery costs of such product. It is considered that products properly received by the Customer had no visible defect. The Customer has the right to complain regarding material defects within the deadlines and for the reasons prescribed by the Civil Obligations Act. The Customer may send a written complaint/reclamation to the email: 7fit@7fit.hr, s naznakom: complaint

The Seller will respond to the received complaint no later than within 15 days. The Seller will consider the complaint valid if examination of the product determines that it meets the conditions for complaint in accordance with the Civil Obligations Act and Consumer Protection Act. In that case, after receiving a valid complaint, the Seller will offer the Customer a replacement product or refund of the full paid amount in the case of defective or incorrectly delivered products, i.e. at its own expense send the Customer the products ordered but not delivered.

XI. EXCHANGE, RETURN OF GOODS AND COMPLAINTS RETURN OF GOODS

The Customer has the right to return the product in the following cases:

  • delivery that was not ordered
  • delivery that has an error or damage,
  • other cases in accordance with legal frameworks.

XII. EXCHANGE OF GOODS

In the case when the purchased product has a defect, and the Customer informed the Seller about it on time, the Customer may request replacement of the purchased product. Products with visible damage, products the customer attempted to repair or modify, and products damaged due to inappropriate use cannot be exchanged.

XIII. COMPLAINT PROCEDURE

The Seller will approve return of the product to the customer after a justified complaint received exclusively in writing via email. In that case please send us information with the order number, product serial number, invoice number or your username, and description of the complaint by email to: 7fit@7fit.hr. The Seller will respond to the received complaint no later than within 15 days. The Seller will consider the complaint valid if examination of the product determines that it meets the conditions for complaint in accordance with the Civil Obligations Act and Consumer Protection Act. In the case of a justified complaint, termination of the contract with refund of the paid amount or replacement of the product is enabled. In the case of inability to deliver another product, the seller will compensate the customer for the value of the product it is no longer able to deliver.

In the event of a dispute regarding the justification of the complaint and/or the way the product was returned, the product will be given for expert examination to an expert or professional legal entity. If expert examination determines the complaint justified, all replacement costs are borne by Hucik-Consulting OÜ, and in the case of an unjustified complaint the cost will be borne by the customer.

XIV. UNILATERAL TERMINATION OF PRODUCT PURCHASE CONTRACT

According to the Consumer Protection Act, the customer is authorized to unilaterally terminate the contract without stating reasons within 14 days from the date of product delivery. The contract cancellation period begins from the day the customer received the product. The customer must notify the seller of contract cancellation in writing (via email) using the standard information form for unilateral termination of contracts prescribed by the Ordinance on the Consumer’s Right to Unilateral Termination of Distance Contracts and Contracts Concluded Outside Business Premises. The contract is considered canceled when the seller receives written notification, about which theCustomer will be informed by email without delay. The Customer must return the goods without delay, and no later than within 14 days from when, pursuant to Article 74 of the Consumer Protection Act, they informed the seller of their decision to terminate the contract. The Seller undertakes to refund the customer the full product value within 14 days, and the deadline begins from the day the product is returned to the seller. A Customer exercising their right to unilateral contract termination must bear the direct costs of returning the product. Pursuant to Article 77 Paragraph 5 of the Consumer Protection Act, the customer is responsible for any diminished value of the purchased product resulting from handling of the purchased product. The Seller determines return conditions – percentages of reduction of the refund amount to the customer due to diminished product value.

The Customer is obliged before expiry of the unilateral termination deadline to notify the Seller oftheir decision to terminate the contract via the Contract Unilateral Termination Form which can be electronically completed and sent to the email address: 7fit@7fit.hr, and you can find it at the link. We will deliver confirmation of receipt of the unilateral termination notification to you without delay by email.

If the Customer unilaterally terminates this Contract, Hucik-Consulting OÜ will refund the money for the product received from the Customer without delay, and no later than within 14 days from the day the Customer’s decision on unilateral contract termination was received. Return shipping costs are borne by the Customer unless the reason for return is the Seller’s responsibility. The refund will be made in the same way the Customer made the payment. Refund may only be made after the goods have been returned or after the Customer has provided proof that the goods were sent back. The Customer is obliged to return the goods immediately, and no later than within 14 days from the day the Customer sent the decision on unilateral termination. Return the goods by mail or personally in a provable way to our central warehouse at the address: Kosirnikova 40, 10000 Zagreb. It is considered that the Customer fulfilled their return obligation on time if before expiry of the aforementioned deadline they send/deliver in a provable way (registered shipment or personally) the goods to us at our warehouse. You are responsible for any diminished value of the goods resulting from handling of the goods, except what was necessary to determine the nature, characteristics, and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if these are not delivered within an additional period of 8 days, it is considered that the Customer did not fulfill their obligation to return the goods, and the Seller is not obliged to refund the paid funds.

The Customer does not have the right to unilateral contract termination if:

  • the contract for services has been fully fulfilled by the Seller, and fulfillment began with the Customer’s express prior consent and with their confirmation that they are aware that they will lose the right to unilateral contract termination from this section if the service is fully fulfilled;
  • the subject of the contract is goods or services whose price depends on changes in the financial market beyond the Seller’s influence, which may occur during the Customer’s right to unilateral contract termination;
  • the subject of the contract is goods made according to the Customer’s specification or clearly customized for the Customer;
  • the subject of the contract is perishable goods or goods that quickly expire;
  • the subject of the contract is sealed goods unsuitable for return due to health or hygiene reasons if unsealed after delivery;
  • the Customer specifically requested the Seller’s visit for urgent repairs or maintenance work, provided that if during such visit, in addition to services expressly requested by the Customer, the Seller also provides other services or delivers other goods besides those necessary for urgent repairs or maintenance, the Seller has the right to unilateral contract termination regarding those additional services or goods;
  • the subject of the contract is delivery of sealed audio or video recordings, or computer programs, unsealed after delivery;
  • the contract was concluded at a public auction;
  • the subject of the contract is provision of accommodation services not intended for housing, provision of goods transport services, vehicle rental services, if agreed that the service will be provided on a specific date or within a specific period;
  • the subject of the contract is delivery of digital content not supplied on a tangible medium if fulfillment began with the Customer’s express prior consent and with their confirmation that they are aware that they thereby lose the right to unilateral contract termination.

XV. DURATION OF THE CONTRACT

The contract concluded by the Customer with the Seller is a one-time distance sales contract for products consumed by delivery of goods and payment execution by the customer, unless terminated. These Pre-contractual Notices form an integral part of the contract.

XVI. FINAL PROVISIONS

For everything not regulated by these terms of use, the Electronic Commerce Act, Consumer Protection Act, Civil Obligations Act, and other legal regulations partially regulating individual issues from this area shall apply.

The Seller and Customer will attempt to resolve all possible disputes amicably, and if they fail to do so, the court with subject matter jurisdiction in Zagreb shall have jurisdiction.

Disputes may also be resolved out of court in the case of a mediation proposal before an authorized mediation center in accordance with the Mediation Act and the Rules of the selected mediation center or before the Court of Honor of the Croatian Chamber of Economy (HGK) in the case of a customer complaint to the Court of Honor, to which consumer rights are referred by the Consumer Protection Act.

By accepting these terms of sale, the customer agrees to the provisions of these terms and accepts that they form an integral part of the sales contract.